Data Protection

Data Protection Policy

  1. Introduction and General Terms – and a summary if you don’t want to read all the boring stuff!

This Privacy Policy relates to our use of any personal information you provide to us through this website.  We know this is all a bit boring, so in summary we just want to run our business and help you as best we can.  To do this we need to collect some information from you, which we are legally allowed to do.  We would also like to use this information to keep in touch and remind you of our services, but we will only do this if you say it’s OK, and you can opt out at any time.

Whenever you provide us with information, we are legally obliged to use it in line with all the laws concerning the protection of personal information, including the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/679 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

  • Information which may be collected

When you purchase products or services online from us, when you are registered for any courses and when you sign up for any free online services, we will need to ask for personal information about you. This can consist of information such as your name, e-mail address, postal address, telephone or mobile number, and the company you work for.

We also use cookies (see below for details).

  • How we use the information we collect

We will use your personal information for a number of purposes including the following:

  • to provide you with information you have requested (e.g. notification e-mails, password reminders or administration information such as service suspension for maintenance);
  • to contact you about a service you are using
  • to record your participation in any courses and your scores for examinations;

If we were to propose using your personal information for any other uses we would notify you first, and give you the opportunity to refuse.

  • Circumstances when we may contact you.

We may contact you:

  • in relation to a product or service you have purchased to make sure it works properly;
  • to provide you with information you have requested, such as update e-mails;
  • in relation to any information you have posted, for example questions in an online module, comments on our social media posts;
  • for marketing purposes if you have specifically agreed to this
  • Sharing of Information

We will never share your information with anyone else except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

  • Offensive or inappropriate content on our website

If you post or send offensive, inappropriate or objectionable content anywhere on or to our website, or otherwise engage in any disruptive behaviour on the website, we may use your personal information to stop such behaviour.

Where we have reasonable grounds to believe that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer or law enforcement agencies about the content and your behaviour.

  • How long we will keep personal information

We will hold your personal information on our systems for as long as is necessary to provide relevant services or support relevant products purchased from us. In the case that you wish to be removed from our database please e-mail us at zoeandjogm@gmail.com explaining which services you wish to remove and putting “Subscription Cancellation” as the subject line. We will delete you from the services as requested, but reserve the right to retain information if necessary in accordance with legal requirements (for example the GCP Directive 2005/28/EC or the Clinical Trials Regulation 536/2014).

Where you contribute to our website, e.g questions in online modules, we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

  • Your Rights

Under the Data Protection Laws you have the following rights:

  • Rectification – we have to put right any incorrect information we hold about you
  • Access to the information we hold about you
  • You can complain to Data Protection authority if you think we are breaking the law
  • Erasure – you have the “right to be forgotten”, however this does not apply if we have a legal obligation to hold the information, such as information about your training records under GCP legislation
  • For your information not to be evaluated solely by automated processing
  • Data portability (right to receive a copy – please see below)
  • Restricted processing – we can only use the information you give us in the way we have described and which is necessary for the purposes we hold information for

Finding out what personal information we hold about you:

If you are resident in the EU under the Data Protection Laws you have the right to request a copy of the personal information held about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Policy to Data Protection, Zoe&Jo, 34 Lowther Road, Prestwich, Manchester, M25 9QQ.

  • Changes to this Policy

This policy may be updated from time to time so you may wish to check it each time you submit personal information to this website. The date of the most recent revisions will appear on this page.

  1. Cookies Policy– Information we collect from you

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the website’s features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

During the course of any visit to our website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

  1. Data Protection

Our website is powered by WordPress and uses their security systems to ensure the protection of your data.

  1. Legal Bases for Data Collection and Processing

We uses different legal bases for collecting and processing certain information.

  • Some information is collected in order to allow us to provide a service
  • Some information is held and processed in order to comply with a legal requirement – records of your participation in training activities under GCP legislation
  • Some information is collected and processed after you have given your consent – to provide you with update and/or marketing e-mails. You have the option to cancel this consent at any time and we will remove you from our database.